Privacy Policy

This privacy policy specifies how we will use and protect the personal information that you provide to us. Personal information refers to any information personally related to you: your name, email address, telephone number, postal address, and any other detailed information required by our website. Please read this policy carefully. 

We are committed to keeping your data safe by ensuring that unauthorized individuals do not have access to your data. By visiting www.tutormatenepal.com, you are accepting the practices described in this policy.

The data will be controlled by anyone designated by TutorMate.


Information we collect

When you interact with your website or communicate with us, the information we collect may include but not limited to your name, email address, phone number, postal address, academic qualifications, bank details related to payment, such as debit or credit card details (managed by a third party),criminal certificate(for on-site tutoring),  technical data, including Internet Protocol (IP) address, browser type, and version, operating system and platform, and other technologies on the device you use to access our website and online services.

Search engines and analytics that help us optimize the website may collect technical data about your computer and IP address. 


How we use your information

Personal information that we collect is used in compliance with the Privacy Act, 2075. The information that we collect is used to: respond to your inquiries, send newsletters that you choose to receive, notify you of the changes to our services, ensure the security of our website, and improve our website to provide efficient and personalized services. 

How long do we keep your data?

Personal information that we collect will never be kept longer than the time necessary to fulfill the purposes outlined in this privacy policy or unless a longer retention period is permitted by the law. As soon as you stop using our services, we may keep your data for another five years to contact you about our services, as long as you indicate that you wish to continue to receive these communications. If you do not respond to our communications within these five years, your data will be deleted, unless it is legally required to meet regulatory requirements, resolve disputes, or prevent fraud.



Cookies are small pieces of data that your browser stores on your device. They are used to help us improve our website. We only authorize cookies that are essential for you to browse the site and improve your overall experience. We use Google Analytics to collect information about how visitors use our website and how we can improve the experience. For more information about Google Analytics, please visit https://marketingplatform.google.com/about/.For more information on how to manage and delete cookies, please visit https://www.aboutcookies.org/  

What if you want us to stop using your Personal Information?

You have the right to object to our use of your personal information. We may need to keep or use your personal information for legal or other official reasons. However, you may ask us to delete, remove or stop using your personal information if and whenever you want to. In legal terms, this is called the "right to object"; the "right to erasure" or the "right to be forgotten". Even after you agree to our use of your personal information, you can withdraw your consent at any time. You can do this by contacting us by email: support@tutormatenepal.com or call our phone number: 9821270831. You also have the right to file a complaint to the Central Cyber Bureau(cyberbureau@ nepalpolice.gov.np),the Nepal Supervisory Office for data protection at any time .http://www.lawcommission.gov.np  

Right to request

You have the right to request that we provide a copy of the personal information that we hold. You can contact us by email: Support@tutormatenepal.com or our phone number 9821270831.


Right to remove

You have the right to object to our use of your personal information; or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’; ‘right to erasure’ or the ‘right to be forgotten’. There may be legal reasons why we need to keep or use your data. But please tell us if you think that we should not be using it by contacting us at email (support@tutormatenepal.com) or our phone number (9821270831).

This policy was updated on 4th August,2021.

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